The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Identify passengers with special needs
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Passengers with special needs are identified and appropriate action taken to ensure that relevant workplace procedures and regulatory requirements are followed Completed |
Evidence:
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If necessary, information on workplace policies and procedures and related regulatory requirements relevant to the special need concerned are accessed and interpreted Completed |
Evidence:
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Applicable OH&S principles, policies and procedures relevant to assisting passengers with special needs are identified, accessed and interpreted, in particular those related to manual handling principles Completed |
Evidence:
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Communicate effectively with the passenger(s) and/or relevant personnel
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Appropriate communication methods are selected and used to meet the requirements of the passengers with special needs Completed |
Evidence:
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Appropriate and effective verbal and non-verbal communication skills are used including appropriate body language and language style Completed |
Evidence:
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Effective listening skills are demonstrated Completed |
Evidence:
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Questions are used to gain appropriate information Completed |
Evidence:
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All communications with passengers and other relevant personnel such as carers, guardians, parents, escorts, medical staff, etc. are conducted in a manner which is consistent with the workplace procedures and policy Completed |
Evidence:
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Where relevant, passengers/escorts are briefed in accordance with relevant regulations Completed |
Evidence:
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Provide assistance to passengers with special needs
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Workplace procedures and relevant regulatory requirements are followed when providing transport services to passengers with special needs in both normal and emergency situations Completed |
Evidence:
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Individual customer needs and expectations are identified so that appropriate products and services may be provided in a consistent and timely manner Completed |
Evidence:
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Any limitations to service provision is identified, communicated to passengers and checked for understanding Completed |
Evidence:
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Appropriate equipment/resources are selected and used to assist passengers with special needs Completed |
Evidence:
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Anticipated problems are correctly identified and monitored, and action is taken to minimise their effect on customer safety and satisfaction Completed |
Evidence:
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Risks involved in providing transport services to passengers with special needs are identified and appropriate risk control precautions are adopted in accordance with workplace procedures and relevant regulatory requirements, including manual handling principles and procedures Completed |
Evidence:
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